FAQ's

How long do I have to claim my Prepaid Fuel Card?
You must successfully claim your Prepaid Fuel Card by 30.11.23. If you need a hand just email us at hello@tyregift.co.uk and we'll get back to you within 3 working days.

How long do I have to use my Prepaid Fuel Card?
Your Prepaid Fuel Card will be valid for use at any UK Fuel Station for 12 months from the date you receive it in the post. The validity is detailed on the back of your card.

What if I misplace the Prepaid Fuel Card I successfully claim?
We can't give you a replacement card if you lose it, so please keep it safe.

I haven’t received my code or have lost the code emailed to me to enable me to apply for my fuel card.
Please contact hello@tyregift.co.uk and we'll look to resend you your code.

How do I retrieve my Prepaid Fuel Card’s PIN number when it arrives?
Your card will come with instructions on how to activate it. You need to call B4B Payments on 020 3475 5351. You’ll be asked to enter the 16 digit card number on the front of your card and your date of birth (in 6 digit format) after which, please select option 4 for your card’s PIN number.

My Prepaid Fuel Card wasn't accepted when I tried to use it a UK Fuel Station.
Please ensure for your first transaction you enter the card’s PIN number, you can use contactless thereafter. Your Fuel Prepaid Card won’t work if you try to use it as a part payment for your fuel. For example, if you have £15 on your Fuel Card and you try and purchase £20 of fuel you won’t be able to pay the first £15 using your card. You must make your fuel purchase inside the fuel station store. The Prepaid Fuel Card isn’t valid for use at the 'pay at pump' facilities. If you need any further help, just email us at hello@tyregift.co.uk and we’ll get back to you within 3 working days,

What do I do with my Prepaid Fuel Card once I have used the funds on it?
The card is of no further use to you, so simply cut it up and discard it.

Do any fees or charges apply to the Prepaid Fuel Card?
No, the Prepaid Fuel Card doesn't have any fees attached to it.